1. Returns. Stock products - This includes only products which are regularly stocked by Snow Guard Depot and are in stock colors (does NOT include custom and/or special orders-see below). Products may be returned in complete sets within 90 days of purchase for credit. Products must be returned in resalable condition, including packing material. Once return is approved by seller, a 20% restock fee will be assessed at time of refund.
~Custom/Special Orders - No returns will be accepted. This includes any typically non-stocked and custom fabricated item or any painted/powder coated items.
2. Shipping. Products will be shipped in most cost effective way to buyer. All shipping costs, including freight re-consignment fees will be billed to buyer at actual cost. Seller is not responsible for any delays in delivery caused by carrier. Missing or damaged items must be reported within 48 hours of receipt of delivery. Shipping costs will not be refunded.
3. Warranty. Snow Guard Depot sells only the highest grade of snow retention devices. Our products are designed to withstand the harshest elements and perform for the lifetime of the roof without damage or structural deterioration. Snow Guard Depot warrants our metal snow retention products for 50 years from date of purchase against defects in material and workmanship, including rust or other degradation of the metal itself which results in structural product failure. This warranty is not extended to the installation of the product (including labor) or other materials used in installation process. Coatings applied to snow guards are not covered against deterioration although Snow Guard Depot uses only the highest grade of exterior coatings on its products. When installed in accordance with installation instructions and job specific snow retention plan from Rocky Mountain Snow Guards, Inc. (RMSG), our products are warranted against damage from snow and ice movement on the roof. Snow Guard Depot products are not warranted against damage from rooftop traffic, roof maintenance, or acts of God, including, but not limited to wind and hail. Under this warranty, RMSG will replace Snow Guard Depot products determined to be defective or damaged by rooftop snow and ice when installed in accordance with RMSG installation instructions and job specific layout diagram. Labor to remove and replace damaged snow guards is not covered. Labor and materials to repair or replace roofing or other damaged building components is specifically excluded from this warranty.
Snow Guard Depot will not be responsible for any damages (life or property) greater than the original purchase price of the Snow Guard Depot products used on the project. Snow guard layouts can be obtained from Rocky Mountain Snow Guards, Inc. and are intended to limit the probability of catastrophic releases of snow and ice from the roof surface above the lowest point of snow retention. Ice and snow that accumulates on the roof below the snow retention layout is not part of the Snow Guard Depot snow retention system. In addition, certain conditions may exist where snow works it’s way past Snow Guard Depot devices and falls off the roof over a period of time. These conditions may include slushy-wet snows, snow accumulation in excess of design and load criteria and snow slides off of extreme slopes where snow slides over the top of the snow retention devices. In addition, Snow Guard Depot does not warrant it's snow guards when installed on lower roof areas where upper roof areas shed snow onto the lower roof area.
4. Governing law and Jurisdiction. This agreement shall be governed by and construed in accordance with Colorado Law. Any disputes shall be resolved in the court of law of Denver County, Colorado. Buyer submits to personal jurisdiction in Colorado, and agrees that Colorado court will have exclusive jurisdiction over disputed manner and terms laid forth in this document between buyer and seller constitute the sole contract.